Refund policy

Refund Requests

Contact support within 14 days of delivery if an order arrives damaged, incorrect, missing an item, or materially different from what was ordered.

How to Request

Email support@goolia.shop with the order number, checkout email, a description of the issue, and clear photos when relevant.

Timing

Approved refunds are issued to the original payment method. Payment providers usually post funds within 5-10 business days after approval.

Non-Returnable Items

Opened, consumed, perishable, final sale, gift card, and used items may be non-returnable except where required by law.

Last Updated: July 7, 2026